Terms & Conditions

Welcome to our website www.atelierellis.co.uk.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Atelier Ellis’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Atelier Ellis’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is located at Lake House, Market Hill, Royston, Hertfordshire, England, SG8 9JN. Our company registration number is 13444017 and our principle trading address is 3 & 4, Victoria Park Business Centre, Midland Road, Bath, BA1 3AX. Our VAT number is 409753086.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·      The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·      This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

·      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·      We endeavour to ensure that the information on our website is correct. We do not however warrant the accuracy and completeness of the material on our website. We may make changes to the material on our website or to the products and prices displayed on it at any time without notice

·      This website may contain confidential information or information protected by copyright and intellectual property laws and treaties around the world. Unless otherwise stated, all materials featured on the website (drawings, designs, illustrations, photographs, images, text, logos, trademarks, etc.) are the exclusive property of or are licensed to Atelier Ellis. 

·      You may not by any means or process, totally or in part, publish, modify, transmit, create derivative works based on, or sell any such materials contained on the website.

·      The “Atelier Ellis” trademark displayed on the site, as well as the domain name “atelierellis.co.uk” are and will remain the exclusive property of Atelier Ellis. Any transmission, distribution, modification or use of trademark or the domain name for any purpose whatsoever without prior agreement from Atelier Ellis is prohibited. Un-authorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·      You are only permitted to print and download extracts from our website for your own personal use. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.  Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

·      All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·      The website may contain links to external website. We do not control these websites and therefore are not held liable for making these websites available, nor bear any liability for the content, products or services available on or via these websites. Furthermore, inclusion of any external links does not constitute an endorsement or affiliation with Atelier Ellis.

·      You may only establish a link to the www.atelierellis.co.uk website if expressly authorised to do so in writing by Atelier Ellis. We reserve the right to withdraw linking permission without notice. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

·      Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Terms of Sale    

When you place an order with us it will be deemed that you have read, understood and accepted these Terms. 

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

By placing an order with us through our website, you are agreeing to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require personal information such as your name, telephone number, email address, delivery address, payment information and billing address. This information is required in order to process your order and will be dealt with in accordance with our Privacy Policy. 

After placing an order online, we will provide you with an order confirmation via email to the email address provided. This order confirmation is a record that we have received your order, but not that it has been accepted. Our contract for the sale of any of our products is only in place once an order has been accepted, paid for in full, processed and dispatched to you. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). We reserve the right to refuse any order requests at any point and for any reason.

Please note that we will not be able to process orders (a) if the products and/or services requested are no longer in stock or available to order (b) if a pricing error or description error is identified (c) if payment is not authorised (d) if courier companies are temporarily unavailable to deliver orders due to conditions that are beyond our control, including weather, accidents and strikes. Should there be any issue with your order, we will contact you either by email or telephone. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your monitor's display of the colours accurately reflect the colour of of our goods on delivery.

We reserve the right to add, remove, substitute or alter products on sale. This reservation is extended to the matching of colours between batches and products. Whilst every effort is made to ensure that colour matches are good, the nature of the pigments and base materials used means that colours may vary. In addition to this, the effects of natural processes on painted surfaces may lead to colours changing over time. We advise that you purchase either samples of the colour or a colour swatch before placing your order.

Please notify any colour discrepancies before decorating as we do not accept liability for any application costs in the event of these discrepancies being noticed after the paint has been used.

Our product descriptions and prices are valid as long as they remain visible on the www.atelierellis.co.uk website, subject to availability. If a product is unavailable after ordering, we will inform you of such unavailability by email or phone as soon as possible. You will then be presented with the choice to order an alternative item from the website or to cancel your order. 

Any information or instructions, whether verbal or in writing of any kind (including on our website), are non-binding and for guidance only. They are given in good faith but without warranty, since skill of application and site conditions are beyond our control. Information or instructions given do not release the user from his or her liability to check for product suitability and application methods him/herself with regard to the surface used. We do not accept any liability for the performance, non-perfomance or product error of any goods beyond the value of these goods. We shall not be liable for labour costs, additional costs incurred by any person, nor shall we be liable in respect of any alleged losses of any person.

Price and payment 

The price of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was entered onto the system. If we discover an error in the price of the products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

Payment details will be taken at the time of ordering. Your credit or debit card will only be charged when the products are dispatched. If any of the ordered items are unavailable only the price and the delivery costs of the available products will be charged.

We accept payment by all major credit and debit cards (including American Express).

All prices shown on our website are in pounds sterling (£) are inclusive of VAT.

Delivery

Products purchased via the www.atelierellis.co.uk website will be shipped to the delivery address(es) specified when placing your order. For security reasons, we shall not process any order for which an incomplete delivery address has been provided, nor will we accept orders with a PO Box delivery address.

We aim to dispatch orders within 1-3 working days of receiving them.

Delivery shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges.

Alternatively, we offer a pick-up service, which may also be specified when placing your order. You or a third party authorised by you may collect your order from 3 & 4, Victoria Park Business Centre, Midland Road, Bath, BA1 3AX, or 98 Walcot Street, Bath. BA1 5BG, providing that you show your order confirmation at the time of collection.

You will be prompted to select your preferred shipping methods during the ordering process. These vary depending on delivery destination and speed of delivery. 

For more information on our delivery methods and timescales please see Delivery and Returns.

On delivery, you must check that the products received match your original order. In the event of any discrepancies or problems with your order you must contact us within 48 hours by email hello@atelierellis.co.uk or at +44 (0) 0203 931 6296 . 

Returns

As our paints and finishes are custom made to order, we are unable to offer or accept any refunds or returns for our paints and finishes.

Limitation of liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that: were not foreseeable to you and us when the contract was formed; that were not caused by any breach on our part; business losses; and losses to non-consumers.