Delivery & Collection
You can choose to have your paint and samples delivered, or you can collect from our Bath factory or store.
Collection - Bath Factory
Orders can be collected from our Bath Factory. Please select ‘Pick-up - Bath Factory’ when placing your order and you will be emailed when your order is ready to collect.
Orders are usually ready to collect within 2-3 hours from placing the order, but please wait for your confirmation.
Collection - Bath Store
Orders can be collected from our Bath Store. Please select ‘Pick-up - Bath Store’ when placing your order and you will be emailed when your order is ready to collect.
Orders are usually ready to collect within 2-3 hours from placing the order, but please wait for your confirmation.
Delivery - United Kingdom
All Atelier Ellis paint orders are delivered to your doorstep by DPD
Delivery Times
Paint orders received before 12pm Monday-Friday will be dispatched same day for delivery next working day.
You can choose pre-12pm and Saturday or Sunday deliveries for an extra charge. Orders need to be received before 12pm Monday-Friday.
Samples and paint charts are sent 48 Royal Mail tracked as standard.
You can choose to upgrade to DPD next day delivery for an extra charge. Orders need to be received by 12pm Monday-Friday to ensure they will be dispatched same day for delivery next working day.
Delivery charges
Paint orders cost £7.50 incl VAT for orders up to £100, and are free over £100 in the UK.
Pre 12pm, Saturday or Sunday deliveries cost £20.00 for any size order. Please note, you will need to place your order by 12pm on Friday for Saturday delivery.
Paint orders to Northern Ireland cost £20.00 incl VAT.
Samples and paint charts are complimentary via Royal Mail 2nd Class Tracked, or £7.50 via DPD next day.
Please note we are only open Monday to Friday so any orders placed on Saturday and Sunday will be processed on Monday.
A specific delivery time cannot be guaranteed. Please bear this in mind when arranging to receive goods and appointments for decorators.
Ireland
Paint chart and samples - £7.50 via DPD 2 day delivery.
Paint
Please contact us at hello@atelierellis.co.uk for a delivery quote.
Channel Islands, IOW, IOM, Scilly Isles, Scottish Isles
Paint chart and samples - £7.50 via DPD 2 day delivery.
Paint
Please contact us at hello@atelierellis.co.uk for a delivery quote.
Returns
Paint
Unfortunately, we do not accept returns or exchanges for paint orders as all our paint is tinted to order. We recommend you order a sample before committing to a colour so you see how it looks in your home.
Other Goods - Brushes, wax and homewares
We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in sellable condition. We regret that we cannot accept any product back if the product has been opened or used, as we are unable to sell this product to another customer.
You should return any product to the address below, you are responsible for the cost of returning it to us, and we cannot accept any responsibility of the order until it arrives back with us. So we always recommend you return packages using an insured and traceable service.
We will take up to 7 working days to process your return, if a refund is to be issued that will then be processed within this time. We will email you with confirmation of your refund being processed. Your bank/credit card company can take up to 14 days to process the refund into your account.
Atelier Ellis
Product Returns
3 & 4 Victoria Business Park
Midland Road
BA1 3AX
Damaged or Faulty Orders
If you believe your paint is faulty or damaged, please contact us within 28 days in order for replacement goods to be re-sent free of charge. Proof of damage or fault will be required before we are able to replace your items.
Please contact us at hello@atelierellis.co.uk